FAQ

How to pay?

We accept Visa & MasterCard payments via PayPal. Do not worry, you do not need to have (or register) a PayPal account and you won’t be charged any extra.

We also accept PayPal payments from PayPal members.

You can also do a bank transfer. If you choose this option please contact us and you will be emailed our bank details. Orders are not sent until funds have appeared in our account.

How and where do we ship your orders?

We currently use Australia Post for all orders. Cedar Nut Oil ships orders across Australia, New Zealand, USA, UK and Internationally.

How much does it cost to send?

We try very hard to keep our postage at an affordable rate for our customers. We are governed by prices that are set by Australia post. All parcels are shipped using Australia Post and Australia Post Express services. Tracking and signature on delivery is included in the cost of ALL parcels. Charges (outlined below) are calculated automatically during checkout based on the weight of your parcel (the total number of bottles). Please note the average weight of one unopened bottle is 280gr.

AUSTRALIAN SHIPPING RATES

0-500g  –  $9.95
501g-3kg  –  $14.70

FREE SHIPPING on orders over $200*.
*Applies to Australian postal addresses only and is not valid with any other discount code/offer.

INTERNATIONAL SHIPPING

Cedar Nut Oil ships orders to New Zealand, USA, UK and other countries. We use a reliable service which includes tracking. Delivery to most countries is 5 -10 business days. Free shipping does not apply to overseas orders.

How soon do orders get dispatched?

Orders are shipped within 1-2 working days. We ship parcels all year round, excluding weekends and public holidays.

Typically, we do not offer express delivery. However, should you require one, please contact us with your name and order number, and we will do our best to assist.

How long does it take to receive an order in Australia?

Once your order has been posted you will receive an email with a tracking number. You can then track your order through Australia Post.

Below are estimates of how long it may take to receive an order once it has been posted (not since the day you placed it).

Sydney: 1-2 Business Days
Regional NSW: 2-3 Business Days
Tasmania approx. 2-4 Business Days
Melbourne: 2-3 Business Days
Regional Victoria: 3-4 Business Days
Adelaide: 3-4 Business Days
Regional SA: 3-4 Business Days
Brisbane: 3-4 Business Days
Regional QLD: 5-8 Business Days
Northern Territory: 5-10 Business Days
Perth: 5-7 Business Days
Regional WA: 7-10 Business Days

We are happy to work with businesses large and small. If you would like to know more about sourcing Siberian cedar nut oil from us please contact us via email sales@cedarnutoil.com.au and let us know if you have any questions.